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Egypt's National Telecommunications Regulatory Authority (NTRA) is doing a fantastic job, handling over 25,000 user complaints every month and successfully resolving 97% of them! This effort goes hand-in-hand with their ongoing plans to boost telecom infrastructure, grow local manufacturing, and add thousands of new mobile towers across the country.
Good news for internet users in Egypt! A new report from the National Telecommunication Regulatory Authority (NTRA) shows that WE has the lowest number of fixed internet complaints, with only 198 complaints per 100,000 subscribers. Meanwhile, Vodafone and e& are recognized for their super-fast response times to customer issues, according to the 2025 Telecom Report.
Egypt's National Telecommunications Regulatory Authority (NTRA) received a whopping 139,405 customer complaints during the second half of 2025! The good news is that telecom providers showed a strong response, addressing 97% of these issues with an impressive average response time of just 0.86 days.
