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Lucydian Launches Smart Customer Platform, Kicking Off a New AI Era for MENA Customer Experience

Lucydian's new Smart Customer Platform is built specifically for the Middle East. It offers smart, autonomous features that let companies grow their customer service without needing to add more staff.

1 min read
Lucydian Launches Smart Customer Platform, Kicking Off a New AI Era for MENA Customer Experience

After successfully raising $30 million in Series B funding in 2025, which was the largest AI investment deal in the Middle East and North Africa (MENA) at the time, Lucydian has announced the launch of its Smart Customer Platform for enterprises. This move reflects the company's 2026 strategy, which focuses on continuous innovation and rapid regional expansion. This launch comes as major organizations in the region are moving from just experimenting with AI to actually implementing it on a large scale. The company's commercial results really highlight the strength of this step: in Q4 2025, Lucydian saw its sales grow three times compared to the same period in 2024, surpassing its total revenue from the previous six years combined.

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