Since its launch in the UAE in 2016, ZIWO has successfully established itself as a leading company specializing in cloud contact center solutions across the Middle East and North Africa (MENA) region. They've really capitalized on the rapid shift towards digitalization and how organizations are adopting smart communication tools to manage customer relationships. The company was founded by Renaud de Gonfreville, Co-founder and CEO, and Eric Wes, Co-founder and CTO. Their goal was to provide a comprehensive cloud platform that helps businesses manage customer service operations and corporate communications more efficiently and at a lower cost, using a "Contact Center as a Service" (CCaaS) model.
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